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Privacy Policy

Last Updated: June 15, 2026

INTRODUCTION

Telque Komas is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and services.

By using Telque Komas, you consent to the practices described in this policy. If you do not agree, please discontinue use of our platform.

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, shipping address, and password when you register.

  • Profile Information: Avatar, bio, store details, bank account information (for sellers), and preferences.

  • Transaction Information: Order details, payment confirmations, delivery addresses, and purchase history.

  • Communications: Messages sent through our platform, reviews, inquiries, and customer support requests.

  • Seller Information: Business details, identification documents, store information, and payout preferences.

Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers.

  • Usage Data: Pages visited, products viewed, search queries, referral sources, and time spent on the platform.

  • Location Data: General geographic location derived from your IP address for delivery and tax calculations.

  • Cookies and Similar Technologies: We use cookies, web beacons, and local storage to enhance your experience and analyse platform usage.

How We Use Your Information

We use your information for the following purposes:

  • Platform Operation: To process orders, manage deliveries, facilitate payments, and operate the marketplace.

  • Account Management: To create and maintain your account, verify your identity, and provide customer support.

  • Communications: To send order updates, shipping confirmations, promotional offers (with your consent), and respond to inquiries.

  • Payment Processing: To process transactions, handle payouts to sellers, and prevent fraudulent activities.

  • Personalisation: To recommend products, tailor content, and improve your shopping experience.

  • Analytics: To analyse platform usage, improve our services, and develop new features.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We may share your information with the following categories of recipients:

  • Sellers: Your name, shipping address, and contact details are shared with sellers to fulfil your orders.

  • Service Providers: Payment processors (Paystack, Monnify), logistics partners, cloud hosting providers, and analytics services.

  • Legal Authorities: When required by law, court order, or government regulation.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL protocols.

  • Firebase secure authentication and Firestore security rules.

  • Regular security assessments and monitoring.

  • Access controls restricting data access to authorised personnel only.

  • Secure payment processing through PCI-compliant gateways (Paystack, Monnify).

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data, subject to legal retention requirements.

  • Restriction: Request restriction of processing in certain circumstances.

  • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@telquekomas.com. We will respond within 30 days.

Cookies and Tracking

We use the following types of cookies:

  • Essential Cookies: Required for platform functionality, including authentication and shopping cart.

  • Analytics Cookies: Help us understand how users interact with our platform (HubSpot Analytics).

  • Functional Cookies: Remember your preferences and settings.

  • Marketing Cookies: Used to deliver relevant advertisements (with your consent).

You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria, where our servers and service providers are located. We ensure appropriate safeguards are in place through standard contractual clauses and data protection agreements.

Nigeria Data Protection Regulation (NDPR) Compliance

As a Nigerian entity, we comply with the Nigeria Data Protection Regulation (NDPR) 2019. For NDPR-related inquiries, you may contact the Nigeria Data Protection Commission (NDPC).

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@telquekomas.com
Address: Telque Komas, Nigeria

We aim to respond to all inquiries within 5 business days.